Under what conditions can I return/ replace my product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage/ tampered product or packaging
- Incomplete order – missing products
Under what conditions return/ replacement requests will not be accepted?
- Opened/ used/ altered products.
- Original packaging (mono cartons, labels, etc.) missing.
- The return/ replacement request is generated after 7 days after the date of delivery. All claims for shortages or damages must be reported to customer service on the day of delivery.
- The damaged/ missing product is reported after 2 days from the date of delivery
How long does it take to receive a refund or returned product?
- In case of returns, we will refund the money after the product has been received by our warehouse and post-completion of the quality check. Please note, that this entire process takes 2 weeks after the return has been picked up.
- Refunds will be made to the original mode of payment and will be processed within two weeks.
- Orders once placed through our website cannot be canceled and no refunds will be made once an order has been successfully placed through our website. Before submitting any order please be sure to make sure all information is correct.
- If you want to make a refund or have any questions /inquiries, please email us at firstname.lastname@example.org