FAQ
WA FAQ (Frequently Asked Questions)
Check the most frequently asked questions about WA products here. If you still need
help, please contact our support team here
How long will delivery take?
If you are ordering from UAE, you will
receive your order within two working days.
Can I change or cancel my order?
Yes, if the order is not out for delivery,
you may request an order cancellation & we will be happy to cancel your
order.
What are Accepted payment methods?
We accept credit and debit cards. Credit cards currently accepted include Visa and Mastercard.
Do I receive an invoice for my order?
Yes, an email with an invoice will be sent to your registered email address when you
place the order.
Do they contain sulfates, silicones, or parabens?
No,
they are 100% Free
Are they gluten-free?
Yes, They Are
Are they vegan + cruel Free?
Yes, we love animals, our products are 100% vegan and cruelty-free.
Are your products safe on colored/ chemically treated hair?
Whether your hair is bleached, dyed
permed, keratin treated, or chemically straightened – WA products are
completely safe for use.
I have an extension, can I still use WA?
Our Products are rich in essential
oils, we advise you to be careful as oil can weaken the glue bonds over time
Are your products safe to use during pregnancy?
Absolutely! new moms love our WA
products as they can help minimize postpartum hair loss.
Will WA Products help make my hair grow?
Our WA Serum and shampoo in particular
contain many naturally stimulating ingredients that help to promote healthy
hair growth.
Can WA Help with my scalp condition?
Yes! Many of our customers experience
scalp-related issues, including dandruff, SC psoriasis, post pattern hair loss,
and more, and had great success using WA.
Is WA Hair Scalp Shampoo good for all hair types?
Yes, WA Shampoo is Suitable for all hair types
Is WA Hair Scalp Shampoo Suitable colour-treated hair?
Yes, WA Shampoo is Suitable colour-treated hair
Will WA Hair conditioner makes my hair sticky?
WA Conditioner is silicon-free, and many
conditioners create the illusion of smoothness by using silicones, which form a
waterproof seal around the hair to block humidity.
These seals build upon each other, leading
to increasingly difficult to receive moisture creating sick hair.
If You have colored or damaged hair, you
can mix your natural hair mask with our conditioner.
Will WA hair serum makes my hair grow?
• Our WA serum when used with WA hair scalp shampoo will promote healthy hair growth as they contain many stimulating ingredients including vegan which goes deep into your hair roots to slow down your hair follicles aging.
What does WA detox do?
It is skincare for your
scalp. It prepares the scalp for shampoo and gently breaks down sebum, removes
buildup, and restores balance to the scalp.
How Can I use WA Microfiber Towel?
WA Microfiber Towel is a soft microfiber towel that dries the hair 50% faster and in a gentle way without excess friction that causes frizz and damaged strands. It also eliminates breakage when wet.
What is the WA Scalp Comb made out of? and how to use it?
Power scalp comb is a natural jade guasha comb. Using the comb helps ingredients penetrate well into the scalp and adds a touch of relaxation during using the serum and detox.